Your webshop. Taken care of for you.

The sales environment

More than building a webshop

A webshop should not only look good. The orders, payments, inventory and processes behind it have to keep working properly too.

A professional online sales environment is more than a website:

Which parts you use depends on the package you choose and how you sell. Not every feature is included in every package by default.

Start with what you need. Expand when your online sales call for it.

Assortment

No artificial product limits

A larger assortment does not automatically mean you need a more expensive package. We mainly look at how complex your sales environment is.

The choice of package is driven by things like:

A very large or technically demanding catalogue can be a reason for a separate assessment. We discuss that with you in advance.

Checkout and orders

From cart to order, the sales flow has to be right

We manage the technical environment around your sales flow: shopping cart, checkout, payment methods, shipping choice, order confirmation, order status, customer account and the inventory handling.

The distinction between the system and the execution matters here. We manage the order system. You:

• process the orders;
• pack the products;
• ship the orders;
• handle returns;
• communicate with individual customers.

If something in that flow does not work technically, that is on us. The day-to-day commercial and logistical execution stays with you.

Payments

Paying online from the same sales environment

We can support integrated payments through selected payment partners such as Mollie, Adyen or Stripe. Depending on the provider and the setup, that can include iDEAL, payment cards, digital wallets and other online payment methods.

Transaction costs are separate from the monthly subscription. The rates depend on the payment method and the payment solution you choose.

We agree clearly in advance on what you pay per transaction.

Shipping

Shipping options that fit your webshop

We can set up and manage the technical shipping functionality: shipping methods, shipping rates, free-shipping rules, click and collect, pick-up options and supported carrier integrations.

We manage the technical shipping options. The actual packing and shipping stays with you or your fulfilment partner.

We quote complex fulfilment or carrier integrations separately.

Multiple languages

Selling in several countries?

Then your webshop can be set up in several languages, depending on your package. We manage the technical language configuration, the language structure and how the multilingual environment works.

You supply the translations themselves, the translated product copy and the commercial content. Translation work is not a standard part of the subscription.

B2B

Selling to businesses online as well?

Webshop Plus can support B2B functionality: business customer accounts, customer segments, price lists, business sales flows, different commercial terms and additional B2B processes.

We manage the technical setup. You decide your prices, your commercial terms, which business customers you accept and your credit and sales decisions.

We assess complex wholesale or distribution processes separately in advance.

Content

Content and marketing

We technically manage your product pages, category pages, regular content pages, blogs and the content structure.

That does not automatically mean we write product copy, write blogs, produce SEO content, create newsletters, manage social media or run campaigns on an ongoing basis.

We make sure the sales environment works. Do you also want the marketing cycle to be carried out on an ongoing basis? That is what Managed Marketingis for.

Implementation

Set it up properly first. Then manage it properly.

A webshop has to be set up first. We do that as a project, before the management starts.

Depending on your situation, that Commerce Implementation includes:

We quote the implementation separately, after an assessment.

The implementation pays for the one-off designing, configuring, migrating and going live of your webshop. The monthly subscription pays for the management and the support afterwards.

Switching

Already have a webshop?

Then we start by looking at what you have. We assess your current webshop, your products, variants and categories, your customers, your orders, your inventory, your content, your URL structure, your payments, your shipping, your integrations and the relevant historical data.

After that we decide together:

• what data we can migrate;
• what has to be set up again;
• which URL structure should be kept or redirected;
• which integrations have to be set up again;
• how the transition can run in a controlled way.

We do not promise up front that all data can come along in full, and we make no promises about keeping your search engine positions. What is and is not possible we know after that assessment, and we tell you honestly.

Support

Something not working? Then you call us.

You can come to us when:

• the checkout is not working as intended;
• a payment is not processed correctly;
• a product is displayed incorrectly;
• the inventory is not syncing;
• an order status gets stuck;
• a shipping option does not appear;
• a discount rule does not work as configured;
• a user needs help with regular functionality;
• a managed integration returns an error.

Fixing a checkout problem is support. Entering 2,000 new products is project or operational work.

Whatever we agree about availability, we record in advance. We make no general promise about round-the-clock availability.

Expanding

The environment grows with you

You do not have to use everything on day one. We set up what you need and can extend the environment later in a controlled way with, for example, an extra language, a new payment method, a new shipping method, more extensive filters, product bundles, B2B, a new integration, additional automation, an extra managed webshop or more extensive reporting.

We discuss extensions in advance, with a clear price.

Shop or webshop?

How this differs from Managed Commerce Retail

Managed Commerce Webshop is intended for organisations whose primary model is selling online.

Do you mainly have a physical shop with a webshop alongside it? Then Managed Commerce Retail is probably the better fit. There, the shop, the checkout, the inventory and the online sales are managed as one environment. For restaurants and other hospitality venues there is Managed Commerce Restaurantis for.

So you do not need two subscriptions for one integrated sales environment. If you are unsure, we determine what fits during the introductory meeting.

The difference

More than just webshop software

This fits, for example, when

• you want to start a professional webshop;
• your current webshop is due for replacement;
• online sales are a structural part of your business;
• payments and checkout need to be properly managed;
• inventory and webshop need to work together;
• you want to use several languages;
• you want to add B2B;
• you want to connect systems;
• you do not want to do technical management yourself;
• you want one partner to turn to for your online sales environment.

What is Managed Commerce Webshop?

A managed online sales environment. We set up your webshop, products, checkout, payments, shipping and inventory, and then stay responsible for the technical management, updates, monitoring and support.

Is this a webshop?

Yes, and more than that. The webshop is the visible part. Behind it sit your products, orders, payments, inventory and integrations, and we manage those as well.

Which businesses is it suitable for?

Small and medium-sized organisations where online sales are the primary or an independent sales channel: web shops, online retailers, brands selling directly, producers, makers and specialist webshops, including B2B.

What is the difference between Essentials, Webshop and Plus?

Essentials is a straightforward webshop with a regular sales flow in one language. Webshop adds several languages, several users, blogs, filters, more extensive inventory and standard integrations. Plus is for B2B, product bundles, more complex workflows, automation and more extensive integrations.

What does it cost?

Essentials €69 per month, Webshop €119 per month and Plus €259 per month, all amounts excluding VAT. The implementation and transaction costs are separate.

What does the implementation cost?

That depends on your situation: the size and complexity of your catalogue, the number of languages, your checkout and payment setup, what has to be migrated, the integrations required and whether B2B is included. We quote the implementation separately after an assessment.

Why do I pay for implementation and a monthly fee?

The implementation pays for the one-off designing, configuring, migrating, testing and going live of your webshop. The monthly subscription pays for the management, the maintenance and the support afterwards.

Are transaction costs included?

No. Transaction costs are separate from the subscription. The rates depend on the payment method and the chosen payment solution, and we agree on them in advance.

Which payment methods are supported?

Depending on the payment partner and the setup, this includes iDEAL, payment cards, digital wallets and other online payment methods. We work with selected partners such as Mollie, Adyen or Stripe.

Can I migrate my existing webshop?

Often yes. We first assess your current webshop, your products, your customers, your orders, your content, your URL structure, your payments and your integrations. After that we determine what we can migrate and what we set up again.

Can my products be transferred?

Often yes, depending on the quality and format of your current data. A large product migration is project work and falls under the implementation, not under the monthly fee.

Is there a limit on the number of products?

We do not work with artificial product limits as standard. The right service level mainly depends on the complexity of your catalogue, processes and integrations. For exceptionally large or complex environments we assess in advance what is needed.

Can my webshop use several languages?

Yes. Webshop includes several languages within normal scope, and Plus a more extensive multilingual environment. Essentials assumes one language. We manage the technical side of multiple languages; you supply the translations.

Can I add several users?

Yes. We do not work with artificial user limits. With Webshop and Plus, more extensive user and permission configuration is part of the environment.

Can I manage inventory?

Yes. Inventory functionality is part of all three packages, and more extensive with Webshop and Plus. Physically keeping your stock up to date remains work for your own team.

Do you support shipping and click and collect?

Yes. We can set up and manage shipping methods, rates, free-shipping rules, click and collect, pick-up options and supported carrier integrations. The packing and shipping stays with you or your fulfilment partner.

Can I sell B2B?

Yes, with Webshop Plus. Think of business customer accounts, customer segments, price lists and business sales flows. We assess complex wholesale or distribution processes separately in advance.

Can I use product bundles?

Yes, with Webshop Plus. With Essentials and Webshop it is available as an extension.

Can I have several webshops?

Yes. An additional managed webshop within the same environment costs €59 per month, excluding VAT, when operations are largely shared. The implementation of that extra webshop is charged separately.

Can my webshop be connected to other systems?

Yes. With Webshop we manage standard integrations, and with Plus also more complex ones within agreed management boundaries. A completely new complex integration is project work.

What happens if my checkout is not working?

Then you contact us and we sort it out. We resolve faults in the managed environment. Whatever we agree about availability, we record in advance.

What counts as support?

Technical faults and configuration problems in the managed environment, and help with regular functionality. Operational work such as entering large numbers of products is not included.

Do you enter products for me as well?

We can, but not as regular support work. Large-scale product entry and catalogue migrations we quote separately.

Do you write my product copy?

Not within the subscription. We manage the content functionality; writing product copy, blogs and marketing content falls under Managed Marketing or a separate project.

Can I upgrade later?

Yes. Many webshops start with Essentials or Webshop and expand when languages, filters, B2B, bundles or integrations are added.

Do you use Odoo?

We use Odoo, among other things, as a technical platform for integrated business processes. The technology is not the starting point, though. We first look at what your online sales need and set the environment up around that.

What is the difference from Managed Commerce Retail?

This service is intended for businesses whose primary model is selling online. If you mainly have a physical shop with a webshop alongside it, then Managed Commerce Retail is usually the better fit.

Can it be connected to Managed Finance?

Yes. Through Managed Finance your online sales data can become part of a managed financial administration. The bookkeeping itself is not part of this subscription.

Can you handle my marketing as well?

Yes, through Managed Marketing. That is a separate service and is not part of this subscription.