Digital quality. Handled for you.
Managed Commerce Retail
From till sales and payments to stock and online selling. Digikwal sets up your sales environment and then keeps it managed and supported.
The sales environment
You start with what you need. The environment can be extended later, under control.
Why managed?
Your point of sale is part of your daily shop operation. If the till, payments, stock or webshop do not work together properly, you notice it straight away at the counter.
You get an environment that Digikwal sets up, manages and supports.
Your point of sale
managed by
The Digikwal management layer
Packages
Compare easily with our price table
Extensions
| Functionality | Retail Essentials €99 p/m One professionally managed shop till. Discuss Essentials | Retail €149 p/m A shop with a more extensive sales environment. Discuss Retail | Retail Plus €229 p/m More complex retail operations. Discuss Plus |
| Basic | |||
| Retail point of sale | Included | Included | Included |
| Managed tills | 1 | 1 | 1 |
| Integrated payments | Included | Included | Included |
| Sales | |||
| Products and variants | Included | Included | Included |
| Returns and discounts | Included | Included | Included |
| Webshop | Extension | Included | Included |
| Loyalty | Extension | Included | Included |
| Gift cards | Extension | Included | Included |
| Mobile scanner or till | Extension | Included | Included |
| Stock | |||
| Stock management | Included | Included | Included |
| Reporting | |||
| Sales reports | Basic | Extensive | Advanced |
| Stock reports | Basic | Extensive | Advanced |
| Forecasts | Not included | Not included | Included |
| Automation | |||
| Workflows | Basic | Extensive | Advanced |
| API and integrations | Extension | Standard | Extensive |
| Custom user roles | Not included | Limited | Included |
| Management | |||
| Software management and updates | Included | Included | Included |
| Monitoring | Included | Included | Included |
| Support from Digikwal | Included | Included | Included |
"Extension" means we can add it, at a separate rate. The final setup is agreed per shop.
Supported hardware: till terminal · touchscreen · payment terminal · receipt printer · cash drawer · scanner · customer display · mobile workstations. Hardware is primarily a one-off purchase; the monthly amount is for management and support, remote where possible. We prefer to work with equipment we know, can test and can support remotely. Payments: integrated through Mollie, Adyen or Stripe · card and contactless at the till · iDEAL and online payments for your webshop. Transaction fees are separate from the subscription and depend on the method and the provider; what you pay per transaction is agreed in advance.
Shop and webshop
Do you have a physical shop and a webshop? Then we look at the retail environment as a whole, not at two separate systems.
Managed Commerce Webshop is mainly there for businesses whose main model is selling online. If you run a restaurant, have a look at Managed Commerce Restaurant.
You manage products and prices in one place.
The shop and the webshop work from the same stock.
Sales information comes together centrally.
Order online and collect in the shop where that fits.
A clear division of roles
Digikwal manages
Till software, configuration and updates, the product structure and variants, the stock configuration and technical synchronisation, tills and supported peripherals, webshop and payment integration, the integrations we have set up, monitoring, technical problems and support with regular use.
You decide
Your product range, prices and margins, what and how much you buy in, whether your physical stock is correct, staff and the daily shop operation, commercial decisions, customer contact and approving refunds.
Faults and regular functionality within the managed environment: the till, receipt printer or scanner, payments that are not processed technically, products that do not appear properly, stock or a webshop that does not synchronise, and help for your staff.
Entering large numbers of new products, product photography, catalogue migrations, new workflows and other new capabilities. We can do that, but we quote it separately.
Support keeps the environment working. New capabilities are project work. What we agree about availability is recorded in advance; we make no blanket promise of round-the-clock availability.
Implementation
Every environment starts with an implementation. A professional retail environment is set up as a project first, before the management starts.
Depending on your situation: till configuration · product structure · variants · categories · price lists · stock · users and permissions · payments · tills · scanners, printers and peripherals · webshop · loyalty · reports · product import · integrations
Then we first look at what you have: your current till, catalogue, stock, prices, customers, hardware, payments, webshop and integrations. After that we determine what can come along, what will be set up again and which hardware stays usable. We do not promise in advance that everything can come along in full.
The implementation pays for designing and setting things up once. The monthly subscription pays for the management and support afterwards. We quote the implementation separately.
Growing
You do not have to use everything on day one. We set up what you need now and extend later under control, always discussed in advance and with a clear price.
Extend
Additional features
Finance and Marketing are separate services and do not fall within the Commerce subscription.
Is it a fit for you?
We look at your shop, your current till, your stock, your payments, your webshop and your hardware. After that we determine which setup and which package fit.
No two shops are exactly alike. That does not mean everything has to be bespoke.