What is Managed Commerce Retail?
A managed digital sales environment for your shop. We set up the checkout, payments, products, inventory and, where needed, the webshop, and then stay responsible for management, updates, monitoring and support.
Is this a POS system?
Yes, and more than that. The checkout is the starting point. Depending on your package, inventory, reporting and online sales run from the same environment as well.
Which shops is it suitable for?
Independent shops and smaller retailers: specialist shops, bakeries with a shop, corner shops, museum shops, gift shops, delicatessens, clothing shops and similar businesses with direct sales.
What is the difference between Essentials, Retail and Retail Plus?
Essentials is a professionally managed shop checkout with inventory. Retail adds the webshop, loyalty, gift cards, mobile scanning and more extensive reporting. Retail Plus is for more extensive processes, reporting, automation and integrations. All three include one managed POS station.
Is hardware included?
No. Hardware is a one-off purchase. The monthly fee is for management, updates, monitoring and support.
What does an extra POS station cost?
€35 per month per extra managed POS station, excluding VAT and on top of the one station included in your package. You buy the hardware separately.
Can I use several locations?
Yes, from €99 per month per extra location. A location usually brings its own equipment, configuration, users, inventory location and payment setup, so we set the price per situation.
Can my webshop be connected?
If you have a physical shop with an integrated webshop, that webshop falls within Managed Commerce Retail depending on your package. Products and inventory can then be shared between the checkout and the webshop.
Do I need Managed eCommerce as well as Retail?
Not automatically. Managed eCommerce is mainly for businesses whose primary model is selling online. If you have a shop with a checkout and a webshop alongside it, Retail is the starting point.
Can I manage my inventory?
Yes. Inventory management is part of all three packages. The physical counting and upkeep remains work for your own team.
Do you support barcodes and scanners?
Yes, with supported scanners. With Retail and Retail Plus, mobile scanning is part of the environment as well. With Essentials it is an extension.
Can I use loyalty and gift cards?
Yes, with Retail and Retail Plus. With Essentials they are available as an extension.
Which payment methods are supported?
Card and contactless payments at the checkout, iDEAL and online payments for your webshop, and other methods the chosen payment solution supports. What fits your shop we determine during the intake.
Are transaction costs included?
No. Transaction costs are separate from the monthly subscription. The rates depend on the payment method and the chosen payment solution, and we agree on them in advance.
Can I switch from my current POS system?
Often yes. We first assess your current checkout, your catalogue, your inventory, your prices, your customers, your hardware and your payments. After that we determine what we can migrate and what we set up again.
Can you migrate my products?
Often yes, depending on the quality and format of your current data. A large product migration is project work and falls under the implementation, not under the monthly fee.
Can I keep my existing hardware?
Sometimes. We work with hardware we know and can manage remotely. We assess your equipment and tell you honestly what stays usable and what is better replaced.
What happens if my checkout is not working?
Then you contact us and we sort it out. We resolve faults in the managed environment. Whatever we agree about availability, we record in advance.
What counts as support?
Technical faults and configuration problems in the managed environment, and help with regular functionality. Operational work such as entering large numbers of products is not included.
Do you enter products for me as well?
We can, but not as regular support work. Large-scale product entry, photography and catalogue migrations we quote separately.
What does the implementation cost?
That depends on your shop: the number of locations and POS stations, the size of your assortment, your hardware, your payments, whether a webshop is included and what has to be migrated. We quote the implementation separately after an assessment.
Why do I pay for implementation and a monthly fee?
The implementation pays for the one-off designing, configuring, migrating, testing and going live of your environment. The monthly subscription pays for the management, the maintenance and the support afterwards.
Can I upgrade later?
Yes. Many shops start with Essentials or Retail and expand when the webshop, loyalty, extra checkouts or a second location are added.
Do you use Odoo?
We use Odoo, among other things, as a technical platform for integrated business processes. The technology is not the starting point, though. We first look at what your shop needs and set the environment up around that.
Can Managed Commerce be connected to my bookkeeping?
Through Managed Finance your sales data can become part of a managed financial administration. The bookkeeping itself is not part of Managed Commerce.
Can Digikwal handle my marketing as well?
Yes, through Managed Marketing. That is a separate service and is not part of the Commerce subscription.
